Do Not Provide Customer Specific Credentials. No AnyDesk session is required.įor user name and password, customers should provide SpectrumVoIP with a specific SpectrumVoIP log in credentials.

AnyDesk is a free remote desktop software that SpectrumVoIP often uses to interact with customer's local network with the permssion of the customer.įor FTP and SFTP, SpectrumVoIP will only need the following listed information from the customer. Once a customer conveys which service they would like to use, SpectrumVoIP representatives shall inquire for these credentials OR they will set up the RClone connection during and AnyDesk session on a computer where the customer has access to the drive/account where the files will be pushed to. passwords and usernames) and parameters necessary for configuring backups. (this list is derived from the rclone website here: SpectrumVoIP uses rclone and custom scripts to place recordings on a customer's cloud storage/Įach cloud service requires differing credentials (i.e. Box (no longer supported due to an issue with Box's keys authentication token refresh times).Alibaba Cloud (Aliyun) Object Storage System (OSS).RClone solutions exist for the following File Services: SpectrumVoIP is also providing backups to Dropbox and Google Drive.

SpectrumVoIP recommends that the customer use an FTP server, SFTP server, or Amazon S3 Bucket for recording backups.

Recordings are only able to be pushed Daily.We are not able to pick and choose which recordings to transfer. Recordings from All Calls made will be pushed to the specified server.Recordings of calls from before the set up date are not guaranteed.The pushed call recording includes all call records from that day only, plus a. Call recordings can be pushed to a customer's cloud storage nightly.

Amazon anydesk download